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Yahoo! Finance News source @uk.finance.yahoo.com · United States 🇺🇸· 2w

#RetailWorkers #WorkplaceSafety #CustomerService

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Increase in abuse and threats against retail workers, survey suggests
Abuse and threats against retail workers continues to grow, with violent incidents more than doubling since the pandemic, according to research.
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Newsweek News source @newsweek.com · New York 🇺🇸· 2w

#SocialSecurity #CustomerService #WorkforceReduction

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Social Security warning issued over "drastic" change impacting millions
A group of Democratic senators led by Senator Elizabeth Warren has issued a warning to the Social Security Administration, arguing that new staff reassignments and workforce reductions are pushing the agency's customer service system into crisis.
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Newsweek News source @newsweek.com · New York 🇺🇸· 3w

#CustomerService #ConsumerProtection #AIinBusiness

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Uncommon Knowledge: Press 1 for the new nationalism
Please hold: Washington is coming for customer service. This week, FCC chairman Brendan Carr proposed rules aimed at bringing more call-center work back to the United States, including disclosure when customer service is handled overseas and a proposal to require call takers to be proficient in "American Standard English.
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Newsweek News source @newsweek.com · New York 🇺🇸· 3w

#SocialSecurity #CustomerService #Efficiency

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Major Social Security Change Goes Into Effect This Weekend: What to Know
A major change is happening at the Social Security Administration this weekend, and customer service may be affected for beneficiaries nationwide.
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Newsweek News source @newsweek.com · New York 🇺🇸· 4w

#SocialSecurity #CustomerService #Nationalization

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Major Social Security Change Impacting Millions Starts This Month
Social Security beneficiaries will experience a major update to customer service this month as the SSA rolls out a completely nationalized system to handle appointments and other benefit questions.
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New York Post News source @nypost.com · New York City 🇺🇸· Feb 25

#Whataburger #RestaurantSafety #CustomerService

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Viral video shows Texas Whataburger workers beat unruly customer with...
A Texas Whataburger manager smashed an unruly customer with a trash can after the suspect allegedly berated staff, returned to the restaurant drunk and attacked the employee.
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Newsweek News source @newsweek.com · New York 🇺🇸· Feb 20

#SocialSecurity #CustomerService #GovernmentEfficiency

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Social Security recipients face shake-up in just weeks
Social Security recipients will soon see a change regarding customer service. As a consequence of the Department of Government Efficiency (DOGE) laying off thousands of Social Security Administration (SSA) employees, the agency will shift from local to nationwide customer service for all appointment scheduling and case management on March 7.
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USA Today News source @usatoday.com · McLean, Virginia 🇺🇸· Jan 19

#Travel #CustomerService #AI

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Would you pay extra to talk to a human when travel plans go wrong?
* Travel companies are considering charging customers a fee to bypass AI chatbots and speak directly with a human agent.